Update time: 2024-07-05
Effective time: 2024-07-05
BougeRV (collectively, "we" or "us") is committed to protecting your privacy.
BougeRV Privacy Policy (hereinafter referred to as "this Policy") applies to the products and/or services we provide, including BougeRV mobile applications. When you use our services, we will collect and process your relevant information, so please read this Policy carefully and make sure you understand our collection and processing rules for your personal information (including how to collect, use, store, and share such information), as well as how to access, update, delete and protect this information for you.
When you agree to this Privacy Policy, or start or continue to use our products or services in an appropriate manner, and do not contact us to express contrary opinions in an appropriate manner, we will regard you as fully understanding this Policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing behavior has damaged your legal rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following contact information:
Contact Email: Website Email: support@bougerv.com Amazon Email: service@bougerv.com
Contact: +1 408 656 8402
This policy mainly explains to you:
1. What personal information do we collect
2. Definition of Purpose and Legal Basis for Processing Personal Information
3. With whom we share your personal information
4. Transfer of Collected Information
5. Rights related to personal information
6. Information security measures
7. Information Retention Period
8. Protection of Children’s Personal Information
9. Statement on Policy Changes
10. Contact Us
In this policy,
Personal information : any information recorded electronically or otherwise that can be used alone or in combination with other information to identify an individual or reflect the activities of a specific individual.
Personal sensitive information: Including personal biometric information, communication records and content, transaction information, precise location information, etc. When we provide you with specific products or services that involve collecting sensitive personal information, we will obtain your consent through conspicuous and clear notification before collecting your sensitive personal information.
Smart devices : refers to non-standard computing devices produced or manufactured by hardware manufacturers, with human-computer interfaces and capable of transmitting information via wireless networks, including smart home appliances, smart outdoor appliances , photovoltaics, energy storage, portable refrigerators , etc.
Application : refers to the mobile application (BougeRV app) provided by BougeRV that enables end users to remotely control smart devices and connect to the Internet of Things (IoT) platform.
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide your personal information, we will not be able to provide you with the corresponding products or services.
At the same time, depending on different application products and services, BougeRV will collect corresponding and necessary personal information in order to provide you with products and services.
In order to provide you with more convenient and better products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of the BougeRV App, but you will not be able to obtain the user experience brought to you by these additional services. These additional services include:
When you enable the positioning function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the BougeRV App to pair with your smart device. The reason why you need to obtain positioning permission in "Add Device" (only Android system): Enter the Add Device function and perform Bluetooth scanning based on the function of searching for nearby devices. At this time, we need this permission to perform Bluetooth communication, and because your location information needs to be collected during Bluetooth scanning, you need to turn on Bluetooth and apply for positioning to add the device, otherwise your "Device Add" function will not be realized. When you use the geo-fencing feature to create a scene that produces a location change, we will apply for background location permission to obtain the location to complete the automation capabilities you want to achieve.
You can turn off the location service in the system of your mobile device to stop us from collecting your location information.
After turning on the camera/camera permission, you can use this function to scan the code to add the device you purchased and shoot video. Please be aware that even if you have agreed to turn on the camera/camera permission, we will only obtain information when you actively scan the code and use the camera/camera to shoot. The code scanning function will collect light sensor information and determine whether the flash function needs to be displayed based on the light sensor data.
After enabling the photo album permission, you can use this function to upload your photos/pictures/videos to provide proof of reporting device usage issues. When you report device usage issues, we will locate your problem through the photos/pictures you uploaded.
We apply for this permission to ensure the stable operation of the client. After you enable us to read/write your device storage, we will read or write necessary information such as images, files, and crash logs from your device storage to provide you with the functions of publishing information or recording crash logs locally.
After turning on Bluetooth permissions, you can use Bluetooth functions, including device control, device status acquisition, device discovery, and device network configuration. In these functions, we will communicate with terminal devices via Bluetooth. Please be aware that even if you have agreed to turn on Bluetooth permissions, we will only use Bluetooth for communication in the following scenarios: displaying device status on the home page and device panel; controlling devices on the home page and device panel; and discovering devices and configuring devices on the home page and add device page.
to enable access to your location information (geolocation) , camera, photo album , microphone (voice) , internal and external storage in your deviceto enable the collection and use of information involved in these permissions. You can view the status of the above permissions item by item in your device settings and decide whether to enable or disable these permissions .
Please note that if you enable any permission, it means that you authorize us to collect and use relevant personal information to provide you with the corresponding services. If you disable any permission, it means that you cancel the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the services corresponding to the permission. However, your decision to disable the permission will not affect the collection and use of information based on your authorization.
When you interact with our products, we will automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files and mobile network information, to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience and protect your account security. At the same time, we will collect your software version number. To ensure the security of the operating environment or to provide services, we will collect the application installation list of the application.
During your interactions with our Website and Services, we automatically collect usage information related to visits, clicks, downloads, messages sent/received, and other uses of our Website and Services.
When you use our applications, in order to improve your user experience, system and exception logs will be uploaded for analysis, including your IP address, language used, operating system version, date or time of access, device ID, APP version, etc., so that we can accurately identify problems and help you solve problems in the process of using the service.
Please note that separate mobile device information and service log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use period. We will anonymize and de-identify such information unless you authorize us or otherwise required by laws and regulations.
When you use a smart device, we collect information inherent in the smart device itself as well as information generated during your use of the smart device.
We use widget components to implement the following functional scenarios. No business functions will be executed when not logged in. The corresponding business functions will be executed when the user manually triggers the relevant operation in the logged in state. Using widgets will wake up the application process to start automatically by sending broadcasts through the system at a certain frequency, which is necessary for realizing functions and businesses.
We process your information for the following purposes:
We also collect your personal information in other ways, and we will provide specific notice at the time of collection and obtain your consent as required by applicable law. If there is any change in the purpose of processing your personal information, we will notify you of such changes through prominent notifications such as message notifications in the BougeRV App, emails, etc., and inform you of your choices regarding personal information.
BougeRV only shares your personal information with you with your knowledge and consent. We will share your personal information with the following parties:
In addition, to ensure the stable operation of the BougeRV App or to achieve related independent functions, we will embed a third-party SDK in the application. Please note that the third-party SDK may change its personal information processing type due to version upgrades and policy adjustments. Please refer to its official announcement.
| Third-party SDK name | Purpose of collection and use | Contents of personal information collected | Links to Third-Party Privacy Policies |
|---|---|---|---|
| Bugly | Crash information collection, improvement plan data statistics, and push system notifications or important messages to you | Network status information, device information (MAC address, device IMEI, IDFA, Android, ID, OAID) | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
| Tuya SDK | Connect smart devices and control them through mobile phones | Network status information, device information (MAC address, device IMEI, IDFA, Android, ID, OAID) | https://auth.tuya.com/policies/privacy |
BougeRV operates globally, so the personal information we collect in accordance with this policy may be transferred, stored and processed between different countries or regions. The laws and regulations applicable to the countries or regions where we operate may differ from those applicable in your country/region of residence, but we will strictly abide by the laws and regulations and requirements related to personal information protection. Therefore, under the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we conduct business. Regardless of where your information is stored, our privacy and security practices are designed to provide global protection for your personal information.
Including, the European Commission has determined that certain countries outside the European Economic Area (EEA), the United Kingdom or Switzerland have mechanisms to adequately protect personal information. When personal information of users in the European Economic Area, Switzerland or the United Kingdom is transferred to recipients located in countries outside the European Economic Area, Switzerland or the United Kingdom that have not been deemed to have an adequate level of data protection, we ensure that the information is transferred in accordance with the "EU Standard Contractual Clauses". You can click here to view the agreement reached under the "EU Standard Contractual Clauses" approved pursuant to Article 46 of the GDPR.
In particular, when you select the correct country code for mainland China and the corresponding registration account, we will store and process the personal information collected and generated during operations within mainland China in data centers in mainland China, except for cross-border transfers permitted by applicable laws.
If you would like to learn more about our information storage and protection measures, you can contact us directly using the contact information at the bottom of this policy.
We respect your rights and will also handle your personal information. You can exercise any of the following rights:
Company Name: Guangzhou Shiyizhong Information Technology Co., Ltd.
Contact Email: support@bougerv.com
Contact: +1 408 656 8402
You can exercise your rights related to your personal information through the following channels:
If you decide to send us a request via email, please specify what information you would like changed, whether you would like your personal information to be deleted from our database, or what limitations you would like us to have on our use of your personal information. Please note that for security reasons, we will ask you to verify your identity before we proceed with your request.
When you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to the part of your authorization that you have withdrawn. However, your withdrawal of consent or authorization does not affect the withdrawal of the personal information processing that was previously carried out based on your consent.
You can exercise your personal rights without paying any fees. According to the relevant requirements of local data protection laws, if your account service is in mainland China, we will complete the verification and processing of your needs within 15 working days ; if your account service scope is outside mainland China, we will respond to your needs within 30 natural days (please modify according to the conclusion of Chapter 4).
We take commercially reasonable physical, management and technical safeguards to maintain the integrity and security of your personal information. We provide a variety of security strategies to effectively ensure the information security of users and devices.
When it comes to device access, we use reliable identity access authentication and authorization applications.
In terms of data communication, it supports the use of security algorithms and transmission encryption protocols as well as commercial-grade information encryption transmission based on dynamic keys.
In terms of data processing, strict data filtering and verification as well as a complete data review process are adopted.
In terms of data storage, all confidential information of users will be securely encrypted for storage.
In addition to the above-mentioned technical security guarantees, we have also formulated a series of security guarantees at the institutional and management levels, including assigning specific positions and responsibilities, organizing security and privacy protection training courses, strengthening employees' awareness of data protection, and controlling access rights to prevent data loss, illegal use, unauthorized access or leakage, tampering or damage.
If for any reason you believe that your interaction with us is no longer secure (for example, if you believe the security of your account has been compromised), please notify us immediately by calling or emailing us as described below.
If a security incident occurs that affects the security of your personal information, we will immediately notify you through the email address, phone number, or message center push notification you have provided, and provide you with suggestions on reducing or preventing related risks. If necessary, we will promptly take appropriate remedial measures in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
for the shortest period necessary to achieve the purposes described in this policy or as required by laws and regulations , unless it is required to be retained for a longer period of time in accordance with specific legal requirements. We will determine the appropriate retention period based on the amount, nature and sensitivity of your personal information, and we will destroy your personal information after the retention period ends.
When we confirm that the purpose of collecting and processing personal information has been fulfilled based on 1), or after we confirm your deletion or cancellation application based on 2), or after we terminate the operation of the corresponding products or services, we will stop retaining and delete your personal information. Generally, we will no longer retain your personal information once the prescribed information retention period is reached. If we are unable to destroy the information for technical reasons, resulting in the retention of personal information exceeding the storage period, we will take appropriate measures to prevent your personal information from being further used, including anonymization.
We attach great importance to the protection of children's personal information, and our products and services are mainly for adults. If you are a child, you should not create your own personal information subject account without the consent of your parents or guardians.
We protect children's personal information in accordance with the relevant laws and regulations of each region, country or area. Please note that if we find that we have collected children's personal information without the prior consent of their verifiable parents or legal guardians, we will try to delete the relevant personal information as soon as possible.
We will update this Policy at least once a year as our information protection and processing practices change. If we make any significant changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on this App prior to the change becoming effective. We recommend that you review this App periodically for the latest information on our privacy practices.
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us through [ Mine ] - [ Contact Us ] in the BougeRV App or the methods provided below, and indicate "Privacy Policy". We will complete the verification and processing of your needs within 15 working days.
If your question involves a more significant matter, we may ask you to provide more information to confirm the nature and impact of the matter.
If you are not satisfied with the response you receive, you can transfer your complaint to the appropriate supervisory authority. When you consult us, we will provide information on the relevant complaint channels that may be used based on your actual situation.
Contact as below :
Company Name: Guangzhou Shiyizhong Information Technology Co., Ltd.
Contact Email: Website Email: support@bougerv.com Amazon Email: service@bougerv.com
Contact: +1 408 656 8402