Privacy Policy

Last Updated: November 7, 2024

Terms of Service

Welcome, and thank you for accessing our services. We provide a seamless and efficient user experience through our website, mobile applications, and phone services (collectively referred to as the “Services”). As the provider of these Services (“we,” “us,” or “our”), we hereby present the terms and conditions governing your use of our services (the “Terms”). By utilizing our products or services, you affirm that you have thoroughly read, understood, and consent to all provisions of this policy. We will collect, use, store, and disclose your personal information in accordance with this policy to ensure the provision of high-quality services and to safeguard the security of your account and data. This agreement consists of the terms and conditions set forth herein. By accessing and using our services, you acknowledge and agree to the full scope of this agreement. If you do not agree with the terms of this policy, we kindly request that you cease using our products and services.

Scope of Application

This policy applies solely to global users of the Munbyn Print app.
It applies only to products and services related to Munbyn Print.

Registration

Users applying for registration must have the legal capacity and ability to assume responsibility, and must be individuals, legal entities, or other organizations capable of independently bearing legal responsibility. By completing the registration process on this platform, you confirm that you meet the necessary registration qualifications and are capable of assuming legal responsibility. If you do not meet the registration qualifications, you and your legal guardian will bear all consequences arising from this.

1. Users must provide truthful, accurate, complete, legal, and valid information during registration and agree that the information provided is correct. If any registration information changes, users are required to update it promptly. If the information provided does not meet these requirements, the user will bear any resulting liabilities and consequences, and the platform reserves the right to terminate the user’s access to the services.
2. When users browse or perform other actions on this platform, we will strictly protect the confidentiality of their email addresses and other private information. Unless authorized by the user or required by law, we will not disclose the user’s private information to third parties.
3. If you discover that someone is impersonating or stealing your account and password, or if there is any unauthorized use, please notify us immediately through effective means so that we can suspend the relevant services. After receiving your request, we may require a reasonable amount of time to process it. During this period, we will not be held responsible for any executed instructions and/or losses incurred as a result.

Copyright and Other Intellectual Property Rights of the Software

1. The services provided by Munbyn, including but not limited to text, photos, charts, images, sounds, etc., and the copyrights of any electronic materials contained therein, are owned by Munbyn (excluding trademarks and other rights belonging to third parties). Without permission, users may not copy, modify, or create derivative products based on the content.
2. By submitting your content to us, you acknowledge and agree to grant us a non-exclusive, global, royalty-free, fully paid-up, transferable, sublicensable, permanent, and irrevocable license to copy, distribute copies, create derivative works based on your content, publicly perform, publicly display, train artificial intelligence, and use and exploit your content to provide services and promote other services we believe you may be interested in.
3. You represent and warrant that you own all rights to the content you submit or have obtained written permission or other valid authorization from the relevant rights holders (e.g., but not limited to, your photographer) to provide us with the content, allowing us to use it in our services and in the products you have ordered.

How We Collect and Use Your Personal Information

1. When you agree to this agreement or use this software, we will collect and store the necessary information required to provide services, including but not limited to your account information. We are committed to not disclosing or sharing your personal information with third parties without your explicit consent unless required by law or regulations.
2. To ensure the security of user personal information, we use professional encryption methods for storage and transmission and implement reasonable protective measures. Despite these security measures, Munbyn does not guarantee the absolute security of this information.
3. If you notice any potential or actual security risks with your account or password, please contact us immediately. We are not responsible for any losses caused prior to our taking appropriate action.
4. You can choose to register an account on this platform. In addition to your name and email address, we may also collect other personal information to provide you with personalized services.
5. This information will be used for the following purposes:

• To provide and optimize our products and services, ensuring a better user experience.
• To protect the security of your account and information, preventing unauthorized access and use.
• To comply with legal and regulatory requirements for necessary data storage and processing.
• To improve our customer service, providing more personalized support and assistance.
• To inform you promptly about product updates, promotional offers, or service changes.
• To conduct marketing activities related to our products and services and send you promotional and discount information.

Receiving Marketing Emails

If your details are already in our database, we may also use our legitimate interests to send you promotional emails. We will always ensure that these emails are not excessive or overly lengthy. By using this service, you acknowledge and agree to receive marketing emails.

We may use the collected personal data for the following purposes:

1. To fulfill our contractual obligations, provide the products and services you requested, facilitate communication with other users or groups, and manage accounts and contracts (including customer support).
2. To communicate with individuals through email, SMS, social media, and/or phone and video calls.
3. To assess the performance of our business.
4. To market our products and services to businesses and individuals, including via email, direct mail, phone, SMS, or online ads. This may include targeted and retargeted advertising.
5. To manage, improve, and personalize our products and services, including recognizing individuals when they return to our services, remembering their information, and analyzing our customer base.
6. To process payments for our services.
7. To conduct market research.
8. To track business opportunities, conversions, and lead generation.
9. To test, enhance, update, and monitor products or services, or diagnose and resolve technical issues.
10. To help maintain the security, confidentiality, and integrity of our property, products and services, technical assets, and business.
11. To enforce our contractual rights, including but not limited to implementing Anker's terms of service, general terms and conditions, software service terms, any additional terms, or other applicable terms.
12. To resolve disputes, fulfill our obligations, enforce our rights, and protect our business interests as well as the interests and rights of third parties.
13. To prevent, investigate, or report fraud or illegal or criminal activities.
14. To enable features of our website or application, including creating profiles, using our online store, and rating products.
15. To display certain features of our website or app in relation to third parties, such as trusted store banners, product tracking, or product videos.
16. To allow you to use certain features of our products.
17. To provide discounts to certain groups (e.g., students).
18. To determine whether to establish business partnerships, such as affiliate programs or merchant programs.
19. To comply with legal obligations.

System Interruptions or Failures

In the event that the system cannot function properly, preventing you from using the services, Munbyn will not be liable for any compensation, including but not limited to: system interruptions or failures. Specifically, Munbyn shall not be responsible for any system malfunctions caused by force majeure events, including but not limited to:

1. Natural Disasters: Extreme weather and geological disasters such as heavy rain, floods, tsunamis, storm surges, typhoons, hurricanes, blizzards, earthquakes, volcanic eruptions, landslides, fires, droughts, and other similar events.
2. Human Factors: Social events such as wars or armed conflicts, terrorist attacks, riots, civil disturbances, strikes, and other forms of social unrest.
3. Public Service Interruptions: Infrastructure issues, such as power outages, network disruptions, mobile gateway errors, and other related problems.
4. Government Actions: Government interventions or regulations, changes in laws or policies, and other administrative measures.
5. Other: Explosions, lightning strikes, epidemics (including but not limited to large-scale infectious disease outbreaks), and other unforeseeable exceptional events.

Prohibited Uses of the Service

You are fully responsible for all content transmitted through the service. We reserve the right to investigate any individuals who we believe, at our sole discretion, are violating these terms and to take appropriate legal action. Such actions may include but are not limited to removing any infringing content from the service, suspending or terminating the accounts of violators, and reporting the violations to relevant law enforcement agencies. As a condition for accessing and using the service, you agree not to use our services for the following activities:

1. Transmitting any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially discriminatory, or otherwise objectionable content.
2. Infringing on the patents, trademarks, trade secrets, copyrights, or other intellectual property rights of others, or violating the privacy or publicity rights of others.
3. Impersonating any individual or entity, including but not limited to Munbyn employees, or making false statements or otherwise misrepresenting your relationship with any individual or entity.
4. Distributing unauthorized advertising, spam, chain letters, pyramid schemes, or other forms of commercial solicitation.
5. Uploading, posting, emailing, or otherwise transmitting any software viruses or any other computer code, files, or programs designed to disrupt, damage, or limit the functionality of any computer software or hardware, or telecommunications equipment.
6. Interfering with or disrupting the service or the servers or networks connected to the service, or failing to comply with the requirements, procedures, policies, or regulations of networks connected to the service.
7. Intentionally or unintentionally violating any applicable local, state, provincial, national, or international law or regulation, including but not limited to any rules issued by the U.S. Securities and Exchange Commission, or any rules of any legally effective securities exchanges.
8. Stalking or otherwise harassing others.
9. Collecting or storing personal data about other users for the prohibited behaviors and activities listed above.

We are committed to maintaining a secure and compliant service environment and therefore reserve the right to respond to any suspected violations. In enforcing these measures, we will always adhere to applicable laws and regulations, ensuring the protection of users' legal rights. In the event of any of the aforementioned violations, we reserve the right to terminate your account and/or block your access to the services, and we also reserve the right to pursue legal action against you.

App Permissions

When you use the services provided by the Munbyn Print platform, we may request access to various permissions on your mobile device to ensure you can fully utilize the platform's features. These permissions include, but are not limited to, camera, photo library, file storage, microphone, phone, Bluetooth, GPS, network, etc. If you do not agree to grant the necessary permissions or allow us to collect and use the mentioned information, the app will not function properly. You can uninstall the app or go to "Settings" > "Permission Management" to revoke the authorization and terminate the service.

Specifically:

1. Camera Permission: This allows the app to take photos or record videos so you can upload images or video content to the platform.
2. Photo Library Permission: Grants the app access to your photo library, enabling you to upload existing images to the platform.
3. File Storage Permission: This enables you to upload documents, images, or other file types to the platform for sharing or backup storage.
4. Bluetooth Permission: Required to connect Bluetooth devices for data transfer or controlling external hardware devices.
5. GPS Permission: With GPS permission, the app can identify the user's current location and recommend nearby available printing devices.
6. Network Permission: Essential network access to ensure you can connect to the internet and use the platform's online features, such as data synchronization, content sharing, and real-time updates.
7. Sensor Permission: Includes access to accelerometers, gyroscopes, and other sensors to improve app interaction and user experience.

Please rest assured that we only request these permissions when necessary and strictly adhere to our privacy policy to protect your personal information. You can manage these permissions at any time in your device settings to control access to the features.

Customer Service

In addition to the information mentioned above, to better serve you and improve the quality of our services, we may collect other reasonably necessary information. This includes but is not limited to the following categories:

1. Customer Service Interactions: When you contact the Munbyn customer service team, you may provide personal information and describe the issues you are facing so that we can resolve them accurately and promptly. We will collect information generated during these interactions, including chat logs, call recordings, and related data.
2. Surveys and Questionnaires: Occasionally, to improve our products and services, we may send surveys to users. We will collect your responses, including opinions, feedback, and suggestions. This information is used to analyze user needs and enhance service features.
3. Platform Interaction Data: We also collect interaction data generated when you use the Munbyn platform and its partner services. For example, the pages you visit, buttons you click, videos you watch, and other actions. This information helps us understand user preferences, allowing us to provide a more personalized service experience.
4. Technical and Device Information: We may collect technical information related to the platform you use, such as device model, operating system version, device identification codes, IP address, browser type, and related settings. This information helps us ensure the security and compatibility of the service, and provide you with the best possible user experience.
5. Log and Diagnostic Data: To ensure the platform’s normal operation and continuous optimization, we collect application logs, crash reports, and performance diagnostic data. This information helps us quickly identify issues, fix errors, and improve the overall stability of the service.

Please be assured that we take your privacy seriously and strictly adhere to relevant laws, regulations, and our privacy policy to protect your personal information. All collected data is used for legitimate and lawful purposes, and appropriate security measures are implemented to protect it. You can access and manage your personal information at any time and adjust your privacy settings to control the collection and use of your information.

Third-Party Websites, Products, and Services

You may choose to enable various online services (such as social networking sites) to seamlessly integrate with your experience using Munbyn products. Additionally, our services may periodically contain links to third-party websites, services, and products that we believe may interest you. To fully utilize these features, you may need to register or log in to the relevant third-party service provider’s account. By enabling these third-party services in our platform, you authorize and allow us to:

(a) Share your login information with these service providers to enable the feature;

(b) Receive relevant information and content provided by these third-party services.

Please note that the use, storage, and disclosure of your information by these third-party services will be governed solely by their own privacy policies. We are not responsible for the privacy practices or other actions of any third-party websites or services that may be enabled on our platform.

Furthermore, we do not make any representations or warranties regarding the functionality of these third-party websites, services, or products. Therefore, we are not liable for any damages or losses arising from or allegedly arising from the use or reliance on these third-party websites, services, and/or products.

Use of Cookies and Cookie Data

Our website uses "cookies," which are small text files stored on your device to identify you as a unique user. Cookies allow us to measure website activity and provide you with a personalized experience. For example, cookies enable us to remember your viewing preferences, so you do not need to re-enter your username or password each time you visit. Additionally, cookies help us track the status or progress of your orders on our site.

We may also use other common information collection tools, such as web beacons and embedded links, which, when combined with cookies, help optimize your website experience.

If you choose not to accept cookies, you can refuse or manually delete the cookies through your device settings. However, rejecting or deleting cookies may result in difficulties when accessing or using certain features of our website. If you have any questions, please feel free to contact our customer support team.

Integration of Third-Party Software Development Kits (SDK) for Technical Purposes

By using this product, you acknowledge that you have read, understood, and agreed to the following terms. We are committed to protecting your privacy and ensuring the security of your personal information.

Future Integration of Additional Third-Party SDKs:To further enhance our service quality and user experience, Munbyn Print APP may, in the future, integrate additional third-party SDKs based on technical and business requirements. These newly integrated SDKs will be used to provide new functionalities or improve existing services. By continuing to use this product, you acknowledge and agree to these updated terms, including the information collection and usage related to the newly integrated SDKs.

Please rest assured that we will always prioritize your privacy and take all necessary measures to safeguard your personal information while using any third-party SDKs.

Third-Party Name - Zendesk

Use cases include:

1. Customer Support: Integrated into the app to allow users to directly submit support requests or tickets.
2. Real-time Chat: Provides real-time chat functionality, enabling users to instantly communicate with customer service representatives.
3. Knowledge Base Access: Allows users to browse knowledge base articles within the app to seek self-service solutions.
4. User Feedback: Collects user feedback and suggestions to improve the product and services.

Information Collected by SDK:

1. User Information
2. Device Information
3. Usage Data
4. Network Information
5. Other Relevant Information

Privacy Policy Link: Zendesk Privacy Policy

FirebaseAnalytics

Third-Party Name: Google LLC

Use cases include:

1. User Behavior Analysis: Tracks user behavior within the app to understand which features and content are most popular.
2. Event Tracking: Records specific actions or events, such as user button clicks, completing purchases, or registering new accounts.
3. Audience Segmentation: Creates different user groups based on behavior and attributes for personalized marketing and push notifications.
4. Conversion Tracking: Measures the effectiveness of ads and user conversion rates to optimize marketing campaigns.
5. App Performance Monitoring: Collects crash reports and performance data to help developers improve app stability and performance.

Information Collected by SDK:

1. User Information
2. Device Information
3. Usage Data
4. Geographical Information
5. Network Information
6. Other Relevant Information

Privacy Policy Link: Firebase Privacy Policy

By using these SDKs, users consent to the collection of certain personal information as outlined in the respective privacy policies. Please review the links for more detailed information on how your data is handled.

SDK Information: FirebaseCrashlytics

1. SDK Name: FirebaseCrashlytics

   1. Third-Party Name: Google LLC

2. Use Cases:

   1. Crash Reporting: Real-time collection and reporting of application crash information, allowing developers to quickly diagnose and resolve issues.
   2. Error Analysis: Analyzes error patterns and trends to identify the most common causes of crashes.
   3. Performance Monitoring: Monitors the app’s performance, including non-fatal errors and performance issues.
   4. User Impact Assessment: Evaluates the impact of crashes on different user groups and prioritizes addressing the issues that affect the most users.
   5. Version Management: Compares the stability of different app versions to help decide if urgent updates or fixes are needed.

3. Information Collected by SDK:

   1. Device Information
   2. App Information
   3. User Information
   4. Crash Information
   5. Network Information
4. Privacy Policy Link: Firebase Privacy Policy

Important Note: While we make efforts to choose trusted third-party SDK providers and conduct appropriate reviews, we cannot fully control the behavior of these third-party SDKs. Please note that we are not responsible for any loss or inconvenience caused by third-party SDKs leaking your information. By using this product, you acknowledge and accept this disclaimer.

Internal data analysis and research, third-party SDK statistical services, and improvement of our products or services.

We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use. The data we collect may include SDK/API/JS code versions, browser, internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, unique device identifier, advertising identifier (IDFA), device model, terminal manufacturer, terminal device operating system version, session start/stop time, language location, time zone and network status (WiFi, etc.), hard disk, CPU and battery usage, etc.

Copyright and Other Intellectual Property Rights

We are committed to respecting the intellectual property rights of others and expect the same from our users. Under the Digital Millennium Copyright Act (DMCA), if you believe that your work has been used without authorization in a way that constitutes copyright infringement, or if your intellectual property rights have been otherwise violated, please contact us via email at app@munbyn.com. In accordance with the DMCA and applicable laws, we reserve the right to terminate accounts that we determine, in our sole discretion, have engaged in repeated infringements. This policy is intended to protect intellectual property rights and ensure fair use.

Both you and we have the right to terminate your account at any time. If you violate our Terms of Service, we reserve the right to suspend or restrict your access to the services. You agree that we may terminate, restrict, and/or disable your account without prior notice, and may immediately remove all information, files, and content associated with the account. We will not be liable for any loss or inconvenience caused by such termination, suspension, restriction, or deletion.

Policy Updates

To adapt to changes in our business and legal requirements, our Privacy Policy may be updated and revised accordingly. If we make any significant changes to the Privacy Policy, we will notify you promptly through the Munbyn platform or other appropriate channels (such as email, in-app notifications, etc.). These notifications are intended to ensure that you are informed of the latest privacy protection measures and your rights. We recommend that you regularly review our Privacy Policy to stay informed about the most current information and any updates.

Miscellaneous

1. If any provision of this agreement is deemed invalid or unenforceable for any reason, it will not affect the validity of any other provisions.
2. The interpretation and modification rights of this agreement are solely owned by Munbyn.